http://www.gartner.com/newsroom/id/2819918
Here's their update from last year (click to enlarge):
The more reports that I write, the more I come back to this curve. But there's a dimension missing here, namely geographic location. Maybe you could include the level of disruption tolerance.
Of all new technologies, the cell phone probably had the easiest path to acceptance because folks could grok that "it's a phone." Even as calls were dropped, expectations never seemed to run high.
Now it's used less like a phone (who likes receiving the random disruption of their day? Texting, social media and even video streaming has taken over, ensuring the cell phone never dropped into the trough of disillusionment.
What lessons are to be learned from this for streamlining the acceptance of new tech?
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